Sheehy Ford of Springfield - Springfield, VA | Cars.com (2024)

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About our dealership

This seller has been on Cars.com since November 2020.

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Sheehy Ford of Springfield - Springfield, VA | Cars.com (1)

Service center

Phone number (703) 722-8381

Service hours

Monday

7:00am–7:00pm

Tuesday

7:00am–7:00pm

Wednesday

7:00am–7:00pm

Thursday

7:00am–7:00pm

Friday

7:00am–7:00pm

Saturday

8:00am–5:00pm

Sunday

Closed

Reviews

4.2

(885 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Them Boys, Them Boys, Them Boys!

May 22, 2024

By addknowles on DealerRater

Them Boys, Them Boys, Them Boys! It was an incredibly wonderful experience. Every salesman there treated me like I was their own treasured grandma. No hype, no pushiness, no gimmicks. Lots of jokes and smack talk too 🤣(which I loved) I went back and forth for over a month. And every time I returned, them boys made me feel like I was the life of the party and they were just waiting on me to arrive and get the party started! Jake & Jacob (father & son), Jeremy, Roman, Tyler, Zach and Max. And don't forget Tina the awesome finance lady too. It was soo much fun, that if I had the money, I'd buy another car just for the experience!

5.0

Them Boys, Them Boys, Them Boys!

May 22, 2024

By addknowles on DealerRater

Them Boys, Them Boys, Them Boys! It was an incredibly wonderful experience. Every salesman there treated me like I was their own treasured grandma. No hype, no pushiness, no gimmicks. Lots of jokes and smack talk too 🤣(which I loved) I went back and forth for over a month. And every time I returned, them boys made me feel like I was the life of the party and they were just waiting on me to arrive and get the party started! Jake & Jacob (father & son), Jeremy, Roman, Tyler, Zach and Max. And don't forget Tina the awesome finance lady too. It was soo much fun, that if I had the money, I'd buy another car just for the experience!

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

Dealer response

addknowles, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Bob, Geoff, and Sena.

April 26, 2024

By Micjwil7717 on DealerRater

Bob, Geoff, and Sena. Managers of service department and GM all refused to admit poor work was done at this location. Had oil leak and the leak was still going on after we got home. Took it to a new mechanic to prove the leak was still happening and sheehy management went to see the leak and still refused compensation. Terrible, TERRIBLE SERVICE.

1.0

Bob, Geoff, and Sena.

April 26, 2024

By Micjwil7717 on DealerRater

Bob, Geoff, and Sena. Managers of service department and GM all refused to admit poor work was done at this location. Had oil leak and the leak was still going on after we got home. Took it to a new mechanic to prove the leak was still happening and sheehy management went to see the leak and still refused compensation. Terrible, TERRIBLE SERVICE.

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

Dealer response

Micjwil7717, we apologize for any frustration that you experienced and we appreciate you bringing it to our attention. We will be sure to share this with our team. Please don't hesitate to give us a call anytime so we can address any questions or concerns that you may have.

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1.0

Terrible service on our car.

April 25, 2024

By Mike from Lorton, VA

Terrible service on our car. Bolts hand tightened, oil leaking after service, check engine light still on after service. All managers terrible and unwilling to admit mistakes or give compensation. Went down the street to Mervs and all terrible service was proven. AWFUL PLACE TO TAKE YOUR CAR

1.0

Terrible service on our car.

April 25, 2024

By Mike from Lorton, VA

Terrible service on our car. Bolts hand tightened, oil leaking after service, check engine light still on after service. All managers terrible and unwilling to admit mistakes or give compensation. Went down the street to Mervs and all terrible service was proven. AWFUL PLACE TO TAKE YOUR CAR

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Dealer response

Mike, we apologize for any frustration that you experienced and we appreciate you bringing it to our attention. We will be sure to share this with our team. Please don't hesitate to give us a call anytime so we can address any questions or concerns that you may have.

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1.0

Maxxx was extremely rude, sarcastic, and condescending to

March 7, 2024

By Roy on DealerRater

Maxxx was extremely rude, sarcastic, and condescending to me. He has wasted my time and got into a pissing contest with me over a cell phone text. Please read below to understand the full story. Today, I reached out to Sheehy Ford dealership to purchase a CPO vehicle. Initially, Maxxx provided me with a price breakdown which I responded with my offer. Subsequently, I spoke to the manager Araz Akrawi about my proposed offer and we could not work out a deal. For this reason, I decided to move on. This is when Maxxx asked me to call him. During this phone call, I told him "Why buy a used vehicle for such a high price when I could just buy a new one for a bit more". I mentioned to Maxxx that I am actively talking to other dealerships to get the best possible deal on new or old vehicles. Yesterday I sold my car so I need a new one asap and I was ready to make a deal this weekend. During the call, Maxxx persisted in giving him a price breakdown of a new vehicle that I was negotiating with another dealership. I did ask Maxxx about the relevance of providing a price breakdown of a new vehicle to get my proposed offer accepted for an old vehicle from your dealership. Maxxx responded, if I show him this new vehicle's price breakdown then he will skip his used car manager, Mr. Akrawi, and will speak to you directly to the GM to get my proposed offer accepted for the CPO vehicle.Instead, the second I sent him the price breakdown, he started using his sarcastic voice and started to patronize me. He even said to me that this new vehicle price breakdown is "too good to be true". I provided him with proof of the I immediately told him that if he can't help me then he should stop wasting my time. He ignored my suggestion and keep texting me and got into a pissing contest with me. Dealership and salesperson already have a negative reputation in the society so why make it worse?

1.0

Maxxx was extremely rude, sarcastic, and condescending to

March 7, 2024

By Roy on DealerRater

Maxxx was extremely rude, sarcastic, and condescending to me. He has wasted my time and got into a pissing contest with me over a cell phone text. Please read below to understand the full story. Today, I reached out to Sheehy Ford dealership to purchase a CPO vehicle. Initially, Maxxx provided me with a price breakdown which I responded with my offer. Subsequently, I spoke to the manager Araz Akrawi about my proposed offer and we could not work out a deal. For this reason, I decided to move on. This is when Maxxx asked me to call him. During this phone call, I told him "Why buy a used vehicle for such a high price when I could just buy a new one for a bit more". I mentioned to Maxxx that I am actively talking to other dealerships to get the best possible deal on new or old vehicles. Yesterday I sold my car so I need a new one asap and I was ready to make a deal this weekend. During the call, Maxxx persisted in giving him a price breakdown of a new vehicle that I was negotiating with another dealership. I did ask Maxxx about the relevance of providing a price breakdown of a new vehicle to get my proposed offer accepted for an old vehicle from your dealership. Maxxx responded, if I show him this new vehicle's price breakdown then he will skip his used car manager, Mr. Akrawi, and will speak to you directly to the GM to get my proposed offer accepted for the CPO vehicle.Instead, the second I sent him the price breakdown, he started using his sarcastic voice and started to patronize me. He even said to me that this new vehicle price breakdown is "too good to be true". I provided him with proof of the I immediately told him that if he can't help me then he should stop wasting my time. He ignored my suggestion and keep texting me and got into a pissing contest with me. Dealership and salesperson already have a negative reputation in the society so why make it worse?

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

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5.0

Bryce Do was very helpful, and patient with me during our

March 5, 2024

By susan from Alex, VA

Bryce Do was very helpful, and patient with me during our 7 month interaction between me starting to think about replacing my old truck, and finally, last minute, like phone call, "I'm on the way!" at 5 pm on a holiday. He showed me the vehicles I was considering and showed me how the features worked. The only detraction from my experience was in the finance department where they didn't honor the price on the website, and I paid more than I expected to when going in.

5.0

Bryce Do was very helpful, and patient with me during our

March 5, 2024

By susan from Alex, VA

Bryce Do was very helpful, and patient with me during our 7 month interaction between me starting to think about replacing my old truck, and finally, last minute, like phone call, "I'm on the way!" at 5 pm on a holiday. He showed me the vehicles I was considering and showed me how the features worked. The only detraction from my experience was in the finance department where they didn't honor the price on the website, and I paid more than I expected to when going in.

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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Dealer response

Susan, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

Everyone was very responsive and very helpful!

January 13, 2024

By jjudnich on DealerRater

Everyone was very responsive and very helpful! Really good at follow-up. A pleasure to work with.

5.0

Everyone was very responsive and very helpful!

January 13, 2024

By jjudnich on DealerRater

Everyone was very responsive and very helpful! Really good at follow-up. A pleasure to work with.

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

Dealer response

jjudnich, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Show full review

5.0

We recently traded-in a Ford Explorer and purchased a

December 5, 2023

By DJ on DealerRater

We recently traded-in a Ford Explorer and purchased a Ford Explorer from Sheehy Ford of Springfield and it was a great experience. Michael Meadows was our customer representative and he was phenomenal from start to finish. Mr. Meadows demonstrated subject matter expertise, customer-focus, and professionalism throughout the process. We are very pleased with our purchase and with the entire Sheehy Ford experience, particularly the interaction with Mr. Meadows.

5.0

We recently traded-in a Ford Explorer and purchased a

December 5, 2023

By DJ on DealerRater

We recently traded-in a Ford Explorer and purchased a Ford Explorer from Sheehy Ford of Springfield and it was a great experience. Michael Meadows was our customer representative and he was phenomenal from start to finish. Mr. Meadows demonstrated subject matter expertise, customer-focus, and professionalism throughout the process. We are very pleased with our purchase and with the entire Sheehy Ford experience, particularly the interaction with Mr. Meadows.

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

Dealer response

DJ, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

A must go place !

November 21, 2023

By Santosh from VA

We recently purchased a vehicle from Sheehy Ford and our sales rep was Bryce Do. Bryce was extremely thorough and knowledgeable regarding the vehicles . He provided an excellent and professional quality service to us and we definitely look forward to working with him again. A must go place !

5.0

A must go place !

November 21, 2023

By Santosh from VA

We recently purchased a vehicle from Sheehy Ford and our sales rep was Bryce Do. Bryce was extremely thorough and knowledgeable regarding the vehicles . He provided an excellent and professional quality service to us and we definitely look forward to working with him again. A must go place !

Rating breakdown (out of 5):

  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

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Dealer response

Santosh, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

SYNC Specialist Maxxx Manu was great.

November 8, 2023

By hektiksoul on DealerRater

SYNC Specialist Maxxx Manu was great. Direct and helped the process move quickly. He is a great individual.

5.0

SYNC Specialist Maxxx Manu was great.

November 8, 2023

By hektiksoul on DealerRater

SYNC Specialist Maxxx Manu was great. Direct and helped the process move quickly. He is a great individual.

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car

0 people out of 0 found this review helpful.

Dealer response

hektiksoul, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

Maxxx was my salesperson and he went above and beyond to

October 29, 2023

By Vanessadelgado04 on DealerRater

Maxxx was my salesperson and he went above and beyond to make sure I received the price i was looking for on a brand new Ford explore. He made the process go smoothly and quickly for my husband and I. Overall we had a great experience!

5.0

Maxxx was my salesperson and he went above and beyond to

October 29, 2023

By Vanessadelgado04 on DealerRater

Maxxx was my salesperson and he went above and beyond to make sure I received the price i was looking for on a brand new Ford explore. He made the process go smoothly and quickly for my husband and I. Overall we had a great experience!

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car

0 people out of 0 found this review helpful.

Dealer response

Vanessadelgado04, thank you for taking the time to leave a review for us at Sheehy Ford of Springfield. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Sheehy Ford of Springfield - Springfield, VA | Cars.com (2024)
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